At Sara Winfield, each item is created with care, intention, and attention to detail. Many of the artworks are made-to-order or part of a limited edition collection, which means we are unable to accept returns or offer refunds for change of mind.

Final Sale Policy
All purchases are considered final sale. This includes:

• Original artworks

• Limited edition or open edition prints

• Made-to-order products

• Framed artworks

• Gift cards and digital products

We kindly ask that you choose carefully before making your purchase. If you have any questions about a product, its colours, scale, or materials, we are always happy to help before you place your order.

Damaged Items
We take every precaution to ensure your artwork arrives safely. All items are professionally packed and shipped with care. However, if your order is damaged in transit, please reach out within 7 days of receiving your item so we can assess and resolve the issue promptly.

To process a damage claim, we require:

• Clear photographs of the damaged item

• Photographs of the packaging (including any damage to the exterior)

• Your order number and a brief description of the issue

Please email this information to hello@sarawinfield.com with the subject line: DAMAGED ITEM – ORDER #[YourOrderNumber]. We’ll do our best to make it right, either through a replacement, store credit, or refund (where applicable and at our discretion).

Incorrect Items
If you receive the wrong item, or if there has been a packing error, we sincerely apologise. Please contact us within 7 days of receiving your order so we can arrange for the correct item to be sent or an appropriate solution to be offered.

Colour & Variation Disclaimer
Please note that colours may vary slightly from what you see on screen. We do our best to photograph each artwork and product in natural light to reflect its true tone and texture. However, due to screen calibration and lighting, minor variation can occur and is not considered a fault or reason for refund.

Custom & Commissioned Work
Due to their highly personal and made-to-order nature, custom and commissioned pieces are non-refundable under any circumstances unless damaged in transit.

We work closely with our collectors during the creation of custom works to ensure alignment of expectations and outcome. By proceeding with a custom order, you agree to accept the artist’s interpretation and style.