RETURNS POLICY

When making a purchase on this site, you are making a commitment to the sale: we do not refund if you change your mind.

We make every effort to display the photos and descriptions of prints and original paintings in as true form as possible.

Colours may vary depending on your computer screen and we cannot guarantee that every computer will display the true colour accurately.

Damaged or faulty prints and/or artwork may be exchanged by contacting store@sarawinfield.com, where you will be provided with instructions on how to return your damaged goods.

Please find our return address below for exchanges of faulty goods, or alternatively write 'Return to sender' on your item once you have contacted our team.

Returns Address
Sara Winfield Studio
255 Queen Victoria Street,
North Fremantle WA 6159

 

SHIPPING COSTS + TIMES

We ship Australia wide!

Sara Winfield uses Australia Post for all shipments.
Shipping prices are in Australian Dollars (AUD).
All credit cards are charged in Australian Dollars.

Allow 10-14 days for postage and handling within Australia (excludes weekends and public holidays).

Orders over $150 AUD - FREE Shipping
Orders under $150 AUD 
(excl. cards + stationery) - Flat Rate $10.00 AUD
Orders of all cards and stationery - Flat Rate $7.50 AUD

International Shipping
Unfortunately at this time Sara Winfield does not offer international shipping. If you would like to enquire about ordering any Sara Winfield work and live overseas please contact store@sarawinfield.com

FAQ

Can I see your original paintings in the flesh before I buy them?

Original paintings are only sold on this site or at Sara Winfield exhibitions. You can keep up to date with upcoming or current exhibitions on the Projects and Events section of this website. If you see paintings being sold outside of these areas, please contact us immediately as it will be a violation of copyright and our sales policy.

Do you paint boys?

While we aim to accommodate most requests, boys are simply a subject yet to be mastered. Keep checking back in, it may happen one day! 

Do you paint exact replica’s of previous work?

Sadly, Sara does not re-paint pieces. This is for a number of reasons, namely, that it devalues both the original and copy paintings'. Secondly, it means we don’t get to explore the one million opportunities for creating something special for you, and thirdly that she receives a high number of commission requests, and painting the same piece over and over is a sure fire way to squash anyones' jam! 

Do you offer discounts or specials?

Due to the nature of our products, we do not offer specials, discounts or 'sales' on any of our products.

Do you paint portraits? And can I send you photos of my children to work from?

Unfortunately, Sara doesn’t offer portraiture painting specifically. The style of Sara's work is very expressive, colourful and unrealistic - it would only leave both parties feeling perplexed. You will however, be asked a series of questions when discussing commissions - this is your chance to tell us what details you’d like your painting to have.

While we think your daughter is most definitely as sweet as you claim her to be, Sara sadly doesn't work from photos. Best to save them for the family album. 

What are your shipping times + costs?

We ship Australia wide using Australia Post. 

Please allow 10-14 days for postage and handling, depending on your location.

  • Cards and other stationery - $7.50
  • Rolled prints - $10.00
  • Free shipping for original paintings and all orders over $150.00 

Where do I return my item if it is faulty or in need of exchanging?

If your product is faulty, or you need to exchange it, please find our return address located below, or alternatively, write return to sender on your item, once you have contacted our team. 

Returns Address
Sara Winfield Studio
255 Queen Victoria Street
North Fremantle, WA, 6159

Do you offer framing or framing advice?

We advise framing in your home state to save you paying large freight fees. Please contact us to discuss framing options suited to your location. 

What is your copyright policy?

All Sara Winfield content, imagery and products displayed on this website are the sole property of Sara Winfield. Reproduction of these images in any form is considered a violation of domestic and international copyright law.

What is your privacy policy?

If you contact us or place an order we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Please do not give us other personal or sensitive information. You may opt out of further contact from us at any time.

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Contact us about your privacy concerns.